The Credential Self-Help feature allows a user who needs replacement ProdataKey App credentials to request them without requiring them to contact the person responsible for their Cloud Node at any time, 24 hours a day, 7 days a week.
Some examples of how Credential Self-Help can be used are:
- The user has a new phone and needs their credentials restored to the new device.
- The Invitation(s) for Bluetooth or Mobile App credentials expired before they were able to activate it.
- The user uninstalls/deletes the ProdataKey app from their mobile device.
- The User deleted the credentials in the app or the credentials are no longer listed in the app.