By default, wireless devices use what is known as DHCP (Dynamic Host Configuration Protocol), which automatically assigns a dynamic (temporary) IP address for a network. For single io and eight io Ethernet connections, a static (permanent) IP address is REQUIRED; a static IP address is not required for Cloud Nodes.
NOTE: To set up a static IP address for an Ethernet device, the third-party Lantronix DeviceInstaller application can be used. The suggested static IP address can be obtained from your IT manager or network administrator. The default dynamic IP address that is already assigned to the device by the router may also be used and converted to a static IP address.
When adding an Ethernet door controller, ensure that when you are using the Lantronix device installer app that your WiFi is turned off and you are hard-wired from your laptop to the customer’s network, otherwise you will not be able to see the devices.
Download the Lantronix DeviceInstaller (stand-alone version) at the Lantronix website for the necessary zip file (and DeviceInstaller Help, if necessary) to install and use this application.
NOTE: If or when you set a static IP on a Cloud Node and the Cloud Node does not come back online immediately, give it a few minutes. If it still does not come online then power cycle the Cloud Node for approximately 10 seconds; the Cloud Node should come back online.
Should you require any technical assistance, please contact our knowledgeable ProdataKey Support staff. Your support queries regarding hardware, software installation, trouble tickets, troubleshooting, return merchandise authorization (RMA), or any other questions will be addressed as immediately as possible.
NOTE: In order to receive an RMA from pdk, we must first troubleshoot the device prior to the user receiving an RMA number and the device being returned to the user.
Phone: 801.317.8802 option #2 or direct at: 801.206.4086
Direct Dealer Support Line: 801.206.4086
ProdataKey, LLC - 67 West 13490 South, Draper, Utah 84020 United States