Cloud Node Ports
There are three communication ports on the customer network that can be used. These ports need to be open outbound. Outbound firewall rules define the traffic that is allowed to leave the server, on which ports, and to which destinations.
Port 443 - Port 443 is the standard TCP port used for websites that use SSL. Websites that use https at the beginning of their URL (or web address) are connecting to port 443.
UDP 123 - UDP port 123 is the port for SNTP (Simple Network Time Protocol) that is used to synchronize computer clocks on a network. It provides time synch between computers and network systems and assists in database management, auth schemes, and audit/logging accuracy.
UDP 53 - Protocol / Name: domain. Port Description: Domain Name Server (DNS). DNS servers offer different services on TCP and UDP. TCP is used for "zone transfers" of full name record databases, while UDP is used for individual lookups. The DNS uses TCP Port 53 for maintaining coherence between the DNS database and the server. UDP protocol is used when a client sends a query to the DNS server. For example, port 53 converts pdk.io to its IP address. The VPN needs to connect to a cloud link to know what the IP address is.
Enable Card and PIN Mode for Rugged Readers
When the ProdataKey Single-Gang and Mullion readers come from the factory, by default they are in "virtual card mode". To take it out of that mode so the readers can be used with an access card or a PIN, it is necessary to enter the following master operation code on the reader:
*888888#731#** (This code sequence is only necessary for pdk readers.)
Entering this code allows the reader to send a PIN input format in 4-bit data instead of the default virtual card format, enabling the use of an access card or PIN input at the reader for secure access. When a person is added to the pdk io system, it enables that person to assign a PIN for access at a reader device.
The following master operation table describes the codes for the desired mode. The LED color will indicate the operation mode.
Enter the desired master operation mode. (The reader will return to Normal Mode if there is no master PIN input within 5 seconds.) After input of the master PIN, the reader will return to Normal Mode if there is no valid operation within 30 seconds. Press # to confirm the input code number. The LED color will indicate the operation mode.
What the *888888#731#** keypress sequence is doing:
* (White LED background); 888888 (puts the reader in programming mode); # (confirms the input number); 731# (red flash, orange flash, sends keypress in 4-bit data format); ** (takes the reader out of programming mode).
Bluetooth Pairing and Programming
The touch App is proprietary to the ProdataKey platform, is available for both Apple and Android smart devices, and is used with the touch io reader and other reader devices to maintain a high level of security as well as provide a level of convenience. touch App allows you to use your smart device to remotely access any door you have been granted access to through the pdk.io application. You can remotely open (unlock) and close (lock) doors from the app, using your smart device, anywhere an internet connection is available. With the touch App, you can designate and select “favorites” from your list of available doors.
As an example, John, using the touch App from the convenience of his office, can open the building’s front door for Bill who left his card key in his office. Or, from home in their secure, gated community, John and Jill can remotely open the security gate to provide access for the pizza delivery man.
The touch App can be used by anyone granted credentialed access to reader devices. All door operations handled by the user’s touch App are constrained by their touch io door access permissions.
The pdk.io App is under the control of users having an Integrator, Admin, or Manager permission role (also referred to as an administrator).
It displays virtual credentials when installed. The app runs silently in the background of the user’s mobile device, transmitting the user’s Bluetooth Low Energy credential to the reader when the user activates the touch io reader’s capacitive touch sensor by touching the reader.
It utilizes the Configuration feature in the pdk.io App to configure and manage touch io readers installed at the organizations. This permission allows an administrator to:
Assign a reader to a specific door controller device;
Send a credential email notification to a user to provide touch io access;
Change the Settings configurations of individual touch io hardware devices.
Requesting & Accepting touch App Credentials
Requesting and accepting the touch App credential begins with the People option of the pdk.io application. Access the Credentials feature in the Person screen of the pdk.io software. In addition to adding and assigning prox cards, the Credentials feature is used to assign mobile credentials to users. Among the variety of available readers, touch io provides the convenience of being able to use a smartphone or tablet to gain door access. To gain facility access from a door controller such as the single io or eight io, the touch App must be installed on the user’s smart device in order to be used with the doors the user has been granted access.
NOTE: An email address for the user is required (in the Person screen) to be able to send the credential email and to utilize the touch App option.
From the Person screen in the pdk.io application, click the + icon next to Credentials to assign a prox card (using the CARD tab) to a user. Use the MOBILE tab to assign a mobile credential to the person in addition to or instead of the prox card. From the MOBILE tab, Bluetooth or touch App (or both) can be checked to assign a mobile credential to the user.
MOBILE Tab - touch App
Check touch Mobile App to authorize touch io credential functionality for the user and allow the use of the touch App for access to touch io readers. The app allows users to use their smart device to gain access to doors to which they have been granted access. One or both of these credential options in the MOBILE tab can be checked.
NOTE: Checking the Bluetooth option in the Add Credentials screen provides the credential for touch io reader functionality.
Connecting to a touch io Reader
A touch io reader is assigned and connected to a door controller device such as a Single io or Eight io. Once the user’s smart device credential is used to access the reader, the credentials are passed along to the access control system for validation. If the access request is valid, the touch io reader displays the appropriate LED color (green) and entrance is granted at that reader access point.
From the pdk.io App web portal, anyone with an Integrator, Admin, or Manager permission role (also referred to as an administrator) may perform the necessary steps to add and have a credential email sent to a system user.
From the Cloud Node in pdk.io’s People feature, select the name of the person wanting to connect their smart device to the touch io reader.
With the user’s field information completed (including email address), add a credential by clicking the + icon next to Credentials.
From the MOBILE tab in the Add Credentials window, check Bluetooth and select ADD.
An email is sent to the email recipient indicating that their credential is ready.
Until the credential is accepted and completed, Pending appears in the list in place of the phone type.
Tap on the email from your device to open the email and begin accepting the credential.
Once the user finishes accepting the credential, their phone type/model is listed under the Credentials heading labeled Mobile and Bluetooth appears under the type/model of the person’s phone.
NOTE: Any prox cards that are added using the CARDS tab in the Add Credentials screen are listed under the Cards heading as shown here.
From the mobile device, tap Accept.
Tap the Apple or Android link that corresponds to your device type.
The pdk touch ProdataKey, Inc. app is shown. Tap INSTALL.
Following the successful installation of the touch App, tap OPEN.
Tap the name of your Cloud Node to view the list of doors.
PAIR touch Button
To pair your phone with a touch io reader, tap the Cloud Node from the pdk.io application.
In the Appliances screen, scroll down and tap Configuration.
In the Devices tab, tap the touch io reader door that is to be paired with your phone (or other smart device).
With the user’s smart device in close proximity to the touch io reader, tap the PAIR touch button in the Device screen.
As the animation illustrates, touch your phone to the touch io Bluetooth reader. While being paired, the touch io reader’s LED circle flashes yellow.
After a successful connection between the phone and the touch io reader, the LED circle turns yellow. Listed door controllers that have been paired with a touch io reader display the touch logo under the name.
Mobile Credentials Overview
Adding Ethernet Doors (Device Installer)
Ethernet Door Controller Configuration - Overview
To avoid any network connection errors, the Lantronix Discovery Tool is used to set a static IP address for each controller. This enables the Cloud Node to establish a permanent communication path with each controller.
1. To set a static IP address, search the Lantronix device installer from a search engine.
2. Select Download Software from the Lantronix website.
3. Select the Stand-alone DeviceInstaller Setup application for Windows. The file will be downloaded as a zip file to your computer.
4. Locate the downloaded zip file (Downloads folder), right-click on the file name (DeviceInstaller-[version number].zip) and select Extract All...
5. Double-click the extracted file to launch the installer.
6. Select Yes to begin.
7. Select the desired language, and click OK.
8. Follow the on-screen prompts and complete the install process.
The tool can now be used to set a static IP for each controller. The Lantronix discovery tool will automatically find new and existing Lantronix devices on a network.
After discovering each device, you will need to switch from a DHCP to a Static IP. By switching each device on the network to a Static IP, you’ll significantly decrease the loss of communication issues.
To switch from a DHCP to a Static IP, your computer needs to be connected to the same network each controller resides on.
1. Find and select the Lantronix Device Installer app.
2. After opening, each Lantronix device will be displayed and ready for reconfiguration.
3. The Device Info tab will display all current settings of the Lantronix Ethernet device.
4. To adjust these settings, select the Web Configuration tab.
5. Select the navigation arrow, and click OK. No username and password are required.
6. The next screen is the home page of the device. Select Network to adjust settings.
7. Default settings are set to Obtain IP Address Automatically. Change the setting to allow for Manual IP Configuration.
8. Type in the desired IP address.
9. Add the Subnet Mask.
10. Enter the default gateway.
11. Enter the DNS server. Scroll down and click OK.
12. Select Apply Settings. The device will reboot with the new settings applied.
The new Static IP address has been set.
NOTE: If two Cloud Nodes are in the same vicinity (even within a mile) and you are unable to detect a wireless device on the nearest Cloud Node, check the other Cloud Node in Discovery to see if it connected to the wrong Cloud Node.
You will notice in the Time Zone field of the CONFIG tab of the Configuration screen that there is an abundance of time zones to be selected from in this scrolling menu. Each listed time zone is preceded with (UTC-00:00) through (UTC-12:00) and (UTC+00:00) through (UTC+14:00) followed by a country or city name, or a general region of the world. UTC refers to Universal Time Coordinated, the official time designations for all areas throughout the world. It is also known as Zulu Time.
Take special care, as you enter the time zone for your area, to select the appropriate time zone that pertains to standard time or daylight savings time for your particular region.
The Permissions section (on the same screen as Customers and Cloud Nodes) provides for users to be assigned one of several roles for access control. A user’s assigned role (Integrator, Admin, Manager, or Reporter) determines what specific Cloud Node features and options may be accessed or denied (People, Groups, System Events, Auto Open, Elevators, Reports, Partitions, Door States, Live Events, and Configuration).
Add Permission Screen
To add users and assign permissions, click the + icon next to Permissions. The Add Permission screen is displayed.
Enter the email address of the user to be assigned a permission role that will log in and utilize pdk io.
Click inside this field or on the down arrow to view the list of roles. Select the appropriate role for the user from the list. Click ADD.
Reporter - May only access and manage Reports and Live Events. May not configure or edit any settings on the system.
Manager - May add, delete, and edit users and may only assign rules to doors to which they have been assigned. A Manager may access and manage People, Groups, Auto Open, Reports, Door States, and Live Events.
Admin - May access and manage People, Groups, System Events, Auto Open, Elevators, Reports, Partitions, Door States, and Live Events. May not access or manage Configuration.
Integrator - Has full access to make edits for all aspects of the system, both users and doors. May access and modify all Cloud Nodes, including Configuration and Ecards.
The following table illustrates the roles and allowed permissions of the various Cloud Node features that can be accessed with each of the roles. To illustrate, the permission role of Reporter may only access Reports and Live Events.
An invitation email is sent to the user informing them of being added to the system. Until the invitation is accepted by the user, (Invitation Pending) appears in the Permissions section rather than the new user’s name.
Once the email is accepted by the user, (Invitation Pending) is replaced by the user’s name associated with the email address.
To protect your equipment against electrical kickback (or backfeed voltage), the diode must be installed across the DC powered lock, at the strike, between positive (+) and ground (-). DC voltage is polarized. The diode must be installed in the direction shown in the illustrations: Gray stripe to positive (+), black to negative or ground (-).
The provided diode MUST be installed when using a strike. Install at the strike with the stripe of the diode on positive (+) and the black on negative (-).
The diode MUST be installed as close to the lock as possible. The best scenario (if possible) is directly across screw terminals on the lock (as shown in the first image below). Another option is to splice the diode in parallel (as shown in image two), connect it to the positive (+) and negative (-) strike wires using dolphin connectors, and crimp the wires.
Using the ELK-912B with a Gate Controller
The ELK-912B (purchased separately; not included with the gate io gate controller) is a heavy-duty relay module featuring 12 or 24 Volts DC selectable operation, low current draw, and voltage input LED. It is ideal for general purpose switching of devices or high current loads.
The ELK-912B is recommended for use as an isolation relay between a gate controller and the Single io for monitored connections. It is useful as a hardware interrupt to protect the Single io board from backfeed voltage.
ProdataKey Cloud Node Board
As shown in the above diagram, the ELK-912B + (positive) connects to the + terminal on the Single io board, and the - (negative) connects to the Single io NO (Normally Open) terminal. A jumper on the Single io board connects the center post and (-) pins. Wiring from the gate controller connects to the ELK's NO (Normally Open) and COM (Common).
Before powering up the Cloud Node or a door controller, make certain you are not exceeding the required voltage and the maximum number of amps.
Single io - 12 to 24 Volts AC/DC input. Maximum of 2 amps input.
Eight io - 12 Volts DC input only. Amperage is based on the total number of devices being used with a maximum of 10 Amps. DO NOT power the Eight io board with 24 Volts DC.
Cloud Node - 14 Volts AC 2 Amps maximum.
Should you require any technical assistance, please contact our knowledgeable ProdataKey Support staff. Your support queries covering hardware, software installation, trouble tickets, troubleshooting, return merchandise authorization (RMA), or any other questions will be addressed as immediately as possible.
- Phone: 801.317.8802 option #2 or direct at: 801.206.4086 and 801.871.3009
- Email: firstname.lastname@example.org
- Direct Dealer Support Line: 801.206.4086
ProdataKey, LLC - 67 West 13490 South, Draper, Utah 84020 United States