The touch App is proprietary to the ProdataKey platform. It is available for both Apple and Android smart devices and is used with the touch io reader and other reader devices to maintain a high level of security as well as convenience. With touch App, you can use your smart device to remotely access and open (unlock) any door you have been granted access to anywhere an internet connection is available.
NOTE: The Touch app must be installed for Touch io readers to work.
The touch App can be used by anyone who has been granted credentialed access to reader devices. All door operations handled by the user’s touch App are conditioned upon their access permissions defined by the administrator.
NOTE: The touch App requires a data/internet connection with your mobile provider.
PDK io Mobile Credentials Overview
Requesting & Accepting Credentials
Requesting the touch App credential begins with the People option of the pdk.io application.
NOTE: Don’t give permissions to Touch io and the Touch App prior to pairing the reader.
Select the person who is requiring the touch App.
NOTE: An email address for the user is required (in the Person screen) to be able to send the credential email and to utilize the touch App option.
For the next steps, you will access the Credentials feature in the Person screen.
From the Person screen, click the icon next to Credentials.
From the MOBILE tab in Add Credentials, check touch Mobile App. Click ADD.
With touch Mobile App checked, a credential email titled ProdataKey Cloud Systems and reads Your ProdataKey Credential is Ready is sent to the user’s email address. From a user’s smartphone, the credential email looks similar to the following.
It will be necessary to access and open the credential email from the user’s smartphone or tablet so that the credential can be added to the device. To accept the credential, tap the email.
Scroll down in the email and tap the Apple or Android link that corresponds to your device type.
The pdk doors ProdataKey, Inc. app is shown. Tap Install.
Following a successful install, tap Open.
There are two methods for completing the credentialed setup and activating the touch App.
1. Return to the credential email and tap the blue Activate button.
2. Activate the touch App manually. An Activation Code is auto-generated and shown in the same credential email.
Tap and hold on the activation code and then tap Copy.
Return to the credential email, and tap Activation Code.
Tap and hold inside the Activation Code field and then tap Paste. With the activation code copied in the field, tap the ACTIVATE button.
The touch App is now active.
A list of available doors, similar to the following, is displayed. The names of each of the doors to which the user has access are listed by name. Icons to the left of the door name indicate the door’s status (locked/unlocked).
NOTE: We have found a Bluetooth issue with the Samsung Note 7 and Note 8 phones. It appears to be an incompatibility with their Bluetooth chipset in these devices.
To momentarily open (unlock) the door, press and hold on a door name. After several seconds, the door will return to its locked status.
NOTE: When the credential is accepted and the touch App is active, the user’s phone is listed under the Credentials heading in the Person screen. With touch Mobile App selected in the Add Credentials screen, Mobile is displayed above the user’s phone model and type.
“Favorite” doors, those used most often, can be tagged by tapping on the star to the right of the door name in the list of doors. When selected, the star changes from gray to yellow. Favorite doors selections can be toggled on and off.
Doors tagged as favorites are accessed from the Favorites list. Tap the back arrow at the top of the screen to access your list of Favorites.
Doors can be removed from Favorites by tapping on the yellow star. The star turns from yellow to gray. The next time the Favorites list is accessed, any removed doors will not be listed. They do, however, remain in the user's list of available doors.
If your smart device loses connection to your mobile network, the Internet, or when placed in Airplane Mode, the connection icon with a circle slash will appear (as shown). The doors in the list will fail to function when not connected.
Should you require any technical assistance, please contact our knowledgeable ProdataKey Support staff. Your support queries covering hardware, software installation, trouble tickets, troubleshooting, return merchandise authorization (RMA), or any other questions will be addressed as immediately as possible.
NOTE: In order to receive an RMA from pdk, we must first troubleshoot the device prior to the user receiving an RMA number and the device being returned to the user.
- Phone: 801.317.8802 option #2 or direct at: 801.206.4086 and 801.871.3009
- Email: firstname.lastname@example.org
- Direct Dealer Support Line: 801.206.4086
ProdataKey, LLC - 67 West 13490 South, Draper, Utah 84020 United States