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Touch io Reader Is Not Pairing

  • Updated

  1. Check the color of the Touch io reader. If it is yellow, it is already paired to another door.

  2. Press the reset button on the back for 30 seconds to reset the Touch io reader. 

  3. Make sure that pdk io is the only app that is open and that your Bluetooth is not being used on another device.

  4. Try to pair the Touch io reader again. 

  5. If the device still will not pair to the Touch io reader, delete the Touch app. 

  6. Delete and re-add the door.

  7. Clear the cache on your phone.

  8. Reset the Touch io reader again. The color of the Touch io reader circle should be light purple.

  9. Shut down and restart your phone.

  10. Make sure that the pdk.io app is the only app that is open and that you are not using your Bluetooth on another device.

  11. Pair the Touch io reader again.

NOTE: The Touch app must be installed for Touch io readers to work. 

NOTE: Don’t give permissions to Touch io and the Touch App prior to pairing the reader.

If the Touch io reader is still not pairing, call Technical Support for assistance.

NOTE: We have found a Bluetooth issue with Samsung Note 7 and Note 8 phones. It appears to be an incompatibility with their Bluetooth chipset in these devices. 

NOTE: If a door controller device is deleted that was paired with a touch io, the touch io reader will have to be reset and paired with the reader again.

Technical Support

NOTE: Card numbers will not be accurate if the touch reader is not paired.

Should you require any technical assistance, please contact our knowledgeable ProdataKey Support staff. Your support queries covering hardware, software installation, trouble tickets, troubleshooting, return merchandise authorization (RMA), or any other questions will be addressed as immediately as possible. 

NOTE: In order to receive an RMA from pdk, we must first troubleshoot the device prior to the user receiving an RMA number and the device being returned to the user.

  • Phone: 801.317.8802 option #2 or direct at: 801.206.4086
  • Email: support@prodatakey.com 
  • Direct Dealer Support Line: 801.206.4086

ProdataKey, LLC - 67 West 13490 South, Draper, Utah 84020 United States

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