Setting a Static IP on a Cloud Node

To set a Static (permanent) IP address on a Cloud Node, contact Technical Support. It will be necessary for Support to remotely access your computer to install the required tool that will be able to see the Cloud Node. The support-installed tool enables a static IP address to be set. 

Prior to calling Support, you will need to get a valid IP address (the IP address that will be set using the Support tool), the subnet mask address, the gateway address, and your server name from your company's IT person or department. 

NOTE: If or when you set a static IP on a Cloud Node and the Cloud Node does not come back online immediately, give it a few minutes. If it still does not come online then power cycle the Cloud Node for approximately 10 seconds; the Cloud Node should come back online.

Ensure that your computer is on the same network as the Cloud Node so that the support-installed tool can see the Cloud Node. 

NOTE: If the Cloud Node doesn't power up properly (there is no red light from behind the shroud area), make certain that none of the wires are shorting out, including the battery connection cables. This can cause the main board to not power up.