If your Cloud Node doesn't come online after setting a static IP address, it generally indicates that the correct IP address was not set.
A way to correct this is to power cycle the Cloud Node by unplugging the Cloud Node for about 10 seconds and then plug it back in using the same IP address after it has powered up.
If that doesn't work, you will want to contact Technical Support; it may be necessary to do an RMA (Return Merchandise Authorization).
Phone: 801.317.8802 option #2 or direct at: 801.871.3009
Direct Dealer Support Line: 801.206.4086