Let us start off by first saying that this is NOT a suggested option for a Cloud Node. An alternative option is to set the lease time for the Cloud Node to never expire. If the alternative is not an option then the IP address can be set using the Spanner tool.
NOTE: If the Cloud Node doesn't power up properly (there is no red light from behind the shroud area), make certain that none of the wires are shorting out, including the battery connection cables. This can cause the main board to not power up.
Contact Technical Support and download the Spanner tool from Support's dropbox link for the preferred system (Windows, iOS, or Linux).
Install the Spanner tool and extract the file to: c:\spanner
NOTE: When using the Spanner application, it is necessary to be onsite.
Open File Explorer and navigate to the spanner directory and run spanner.exe from the directory. Do not create a shortcut.
Request an email from your IT department with the IP address they want to set it to as well as the subnet mask, gateway, and DNS server addresses. NOTE: This should be sent to you in an email to avoid mistakes and to create a record of the changes.
Select the Cloud Node from the list on which to make the changes.
Select the Set Static button at the bottom of the Spanner application tool.
Enter the new IP address information into the corresponding fields and select Save.
The IP address is now changed.
NOTE: If or when you set a static IP on a Cloud Node and the Cloud Node does not come back online immediately, give it a few minutes. If it still does not come online then power cycle the Cloud Node for approximately 10 seconds; the Cloud Node should come back online.
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