PDK.io/Cloud Node Release Notes
- December 2022 Release Notes
- November 2022 Release Notes
- October 2022 Cumulative Release Notes
- July 2022 Cumulative Release Notes
- Release Notes - 2021-08-19
- Release Notes - 2021-03-03
ProdataKey App Release Notes
PDK.io App FAQs
Reader FAQs
- What is 'Multi-drop' when using OSDP readers?
- How to reset a Red Reader
- What Is OSDP and Why Does It Matter?
- Is the touch io reader compatible with other systems in the market?
- Why do touch io readers need to be paired with the Controller?
- Board brownouts caused by using a Touch io reader and charging the backup battery
Controller FAQs
Software FAQs
Integrations FAQs
FAQs
- ProdataKey Certification Training
- Setting and Adjusting Cloud Node Time Zones
- What are 'Holiday Schedules' or 'Auto-Open Deny Rules' and how do them set one up?
- What is a 'Propped Alarm' Event?
- What is an 'Overcurrent' event?
- What are 'Event' and 'Result' Types?
Touch App FAQs
- My Touch io credential invitation has expired... Now what?
- The Touch App doesn’t work when I manually shut it down. I close apps running in the background to save battery life.
- If I lose my phone or get a new phone, do I need to be issued a new Touch or Mobile credential?
- Will my Touch or Mobile credential work if my smartphone or tablet is not online?
- Does Bluetooth Low Energy connection required for mobile credentials still work if device is already using Bluetooth connectivity on another application?
- Do I have to present my phone to the touch io reader to enter a door?
Power Disturbances
- The PoE module for my Red controller is humming, is this a problem?
- How does line loss affect my controllers?
- What is Dirty Power?
- Power Disturbances: Normal (Common) Mode Impulses and Ringing Transients
- When should a Linear Power Supply be used?
- Effects of dirty power on controllers and hardware