FAQs
Frequently Asked Questions and their Answers
- What to do if you are unable to find an Ethernet Door Controller with Lantronix Device Installer
- What to do if you get an "Email already in use" error message
- How to add/change a card format to a Cloud Node
- Rugged Readers: Enable Card and PIN Mode
- Issue: Using the Correct Cloud Node Ports
- RMA (Return Merchandise Authorization) Process
- Issue: My Phone Isn't Pairing with Touch io
- Issue: Bluetooth Isn't Pairing with Touch io
- Issue: What to do if your Touch App won't unlock a door.
- Issue: What to do if your mobile credential has expired.
- Issue: Door is seen but won't release the Strike
- Issue: Split a Rule that Must Extend Past Midnight
- Issue: Digital Watchdog Server Will Not Accept Soft Triggers but Receives Events from the Cloud Node
- Connecting a Piezo to AUX Relays on an Eight io
- Issue: PDK Touch App No Longer Works
- Issue: Door Will Not Pair With Touch io
- Issue: Clearing Your Phone's Cache
- Issue: Touch io Is Opening Another Door
- 24 Volt DC Configuration
- Adding Bulk Standard Credentials
- Allow / Deny Hierarchy for Individuals Assigned to Multiple Groups
- Door Forced Rule
- Door Position Sensor (DPS) Installation
- Door Prop Rule
- Ecards - What They Are and How to Add Them
- Ethernet Door Controller Configuration
- Frequent Questions and Their Answers
- Piezo (Aux) Device Installation
- RMA Process
- Strike Installation