FAQs
Frequently Asked Questions and their Answers
- What is Wiegand Communication?
- What is Clock and Data Communication?
- What happens if a diode is installed backward?
- What is iClass SE and Seos?
- What is an RP-SMA antenna?
- The touch App doesn’t work when I shut it down manually. I was told that it makes the battery last longer.
- What to do for touch io devices when someone leaves a company?
- Can users share their credentials with someone else?
- Is the touch io reader compatible with other systems in the market?
- Is the touch io reader a cloud-based access control system?
- If I lose my phone or get a new phone, do I need to be issued a new touch io credential?
- Will my credential work if the touch io cloud is not working?
- Why do readers need to be enrolled in the organization?
- What is an organization?
- What happens if the person sent a touch io credential doesn’t receive it?
- How does the touch io reader and credentials work?
- Concerning potential issues of privacy, what is the need for Location services when managing touch io readers?
- Does Bluetooth Low Energy connection required for mobile credentials still work if device is already using Bluetooth connectivity on another application?
- As an administrator, how do I issue / modify / revoke mobile credentials to users?
- How do I receive Bluetooth credentials for a building?
- Do I have to present my phone to the touch io reader to enter a door?
- Does the Touch app have to be running in the foreground or have an Internet connection to enter a door?
- Can an installed single-gang reader be replaced by a mullion reader?
- Can the touch io reader replace an existing reader?
- Setting up an Alarm Closure
- People rules for card/PIN being used during a certain timeframe and receive a text/email notification
- List of ports needed for communication and instructions on how to test them
- Does the Cloud Node automatically discover my wireless controllers?
- Does the Cloud Node work without a network connection?
- Does the Cloud Node have WiFi, or does it need a direct cable to the Ethernet switch?